30 Day Return / Exchange Policy
We provide 30 day return policy from the
shipment dispatch notification date and should you need to return your order
for any reason, we are happy to assist you for the exchange / refund.
Non refundable Item
Please kindly note that pierced earrings
are non-returnable for exchange or refund due to reasons of hygiene and safety.
How to prepare the return ?
To return an item for exchange or refund, please
kindly follow the following steps:
1. Kindly go to the Coronet Store return page and fill up
the form to obtain the Return Authorization Code (RMA).
2. Kindly specify at the details
message box if this is “Return for refund” or “Return for exchange”.
3. For the return packages, please
ensure to obtain this (RMA) number.
4. For the return article, please
ensure all original packaging, document and instructions are sent along with
the article. We may not able to process any return for exchange / refund unless
all parts are return to us.
5. Package you return. We recommend
to use “ Shipping Service” with trackable shipment services and insurance …………
Return Shipping Fee / Charges
charges including special handling, and or any other related cost are
non-refundable. Please do not ship return C.O.D.
damage products, please contact us via email at email@example.com prior to returning the items and we will
assist you to return this to us and we may reimburse you for the full or
partial return shipping expenses our discretion. For any authorize return item,
Coronet Store will not reimburse you for any unauthorized shipping expenses.
Once we received your return item
return is received into our system, you will receive a confirmation email from
us. Please allow our team on business day up to 48 hours for process the
receive products into the system. And failure to obtain the Return
Authorization Code and the original article & the associated packaging and
document may result in delay at your return case processing time.
return order is enter in the system for inspection, our Quality Assurance team
will make the inspection within 48 hours base on business day. And once your
inspection is completed, we will notify you via email. And your return for
exchange / return for refund will shortly follow by this email.
Return Shipping Address
Shum Jewelry Limited
M10 Goldland Building,
Deira, Dubai, UAE
PO Box. 33645